Accurate Background LLC

  • IT Support Technician

    Job Locations US-CA-Irvine
    Posted Date 1 week ago(12/3/2018 8:24 PM)
    Job ID
    2018-1199
    # of Openings
    1
    Category
    820 - Technology
  • Overview

    Our Technical Operations team is seeking an IT Support Technician to join our growing team based in Irvine, CA. The position is an internal Help Desk position, proving technical support to our internal and remote users.

     

    Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients.  Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

     

    We offer a fun, fast-paced environment, with lots of room for growth.  If this sounds good to you, join our team!

    Responsibilities

    • Provide support to internal users via phone, remote control tools and email for a wide range of hardware and software technology issues
    • Formally document all problem tickets per a predefined, standardized process.
    • Records, maintains and updates records in the Incident Management system, and follows knowledge database for troubleshooting and procedural guidelines 
    • Accept responsibility/ownership for all assigned problem tickets from creation to resolution or to the point of escalation.

    Qualifications

    Requirements, Skills, and Education

     

    • High school diploma
    • 3-5 years of experience providing general Help Desk support in a technical function/environment 
    • Basic network knowledge & understanding of permissions, shares, groups & policies
    • Outstanding customer service skills, with patience and desire to identify & resolve root problems 
    • Strong analytical and problem-solving skills.
    • Willingness to work additional hours during the week and/or weekend and assist with general IT departmental needs if/when required 
    • Knowledge of Windows 7, Windows 10 and Mac OSX
    • Knowledge of DNS, TCP/IP, DHCP, HTTP, HTTPS, Networking Concepts
    • Knowledge of Active Directory and group policy objects.
    • Excellent communication skills required.
    • Must have working knowledge of Microsoft applications and operating systems as well as troubleshooting methods.
    • Adding/deleting users in Active Directory and administering group policy objects.
    • Knowledge and experience using ticketing systems.
    • Must be flexible and able to work within a 24x7x365 support
    • Participate in on-call rotation (Currently 1 week per month).
    • Ability to communicate orally and written in a clear and professional manner
    • Ability to multi-task
    • Ability to move or carry equipment weighing up to 60Lbs

    Working Conditions:

     

    • The company environment is dynamic and reflective of rapid growth.
    • Friendly, helpful, open, and all inclusive.
    • Fast paced with frequent changes.
    • Sits and works at desk computer-keyboard for extended periods of time.
    • Works with others.
    • Hours may exceed 40 hours per week.
    • Some noise level within the office.

     

    Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution. 

     

    Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about e-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

     

    All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.

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