Accurate Background LLC

  • Account Manager

    Job Locations US-CA-Irvine
    Posted Date 3 weeks ago(11/20/2018 3:59 PM)
    Job ID
    2018-1198
    # of Openings
    1
    Category
    610 - Account Management
  • Overview

    The Account Manager will proactively manage a book of business with a focus on overall client satisfaction, retention and overall account and book growth. This individual must be familiar with standard industry concepts, practices, and procedures within the employment screening field. A certain degree of creativity and latitude is required. Must be extremely detailed oriented with excellent written and verbal communication skills.

     

    Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients.  Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

     

    We offer a fun, fast-paced environment, with lots of room for growth.  If this sounds good to you, join our team!

    Responsibilities

    Expected Accomplishments

     

    • Actively monitor assigned accounts to identify trends and potential up-sell opportunities
    • Learn specific activities and retain information, and know-how
    • Introduce new products, processes to assigned accounts
    • Obsess over client satisfaction with the goal of retaining and growing assigned accounts
    • Act as a consultant providing industry best practices and tips for process improvement and overall client success
    • Maintain regular contact with client, take lead on all client-specific projects and keep both client and management up-to-date on pending as well as completed action items
    • Prepares quarterly and annual business reviews and multiple year account plans for each account based on short, mid and long-range plans. Provides statistical usage reports for regular client meetings
    • Develops corporate contacts and cultivates relationships at all levels that enhances Accurate Background’s position, which may lead to incremental business within the designated account
    • Identify and coordinate customer termination for non-usage
    • Travel required 15-20%

    Note: Performs related duties as required or assigned.

    Qualifications

    Requirements

     

    • 2+ years background screening and client-facing experience required
    • 2+ years Account Management in HR-related industry preferred
    • Must be proficient in Word, Excel and PowerPoint
    • Exercises a wide range of decision making control
    • Very skillful in formulating solutions for difficult decisions
    • Ability to organize tasks, multi-task and manage time efficiently
    • Excels in suggesting optional solutions
    • Excellent written and verbal communication skill

     

    Education

     

    • College Degree Desirable or equivalent experience

      

    Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution. 

     

    Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about e-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

     

    All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.

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