Accurate Background LLC

  • Client Services Account Support Representative

    Job Locations US-CA-Irvine
    Posted Date 3 months ago(11/15/2018 3:23 PM)
    Job ID
    # of Openings
    110 - Client Services
  • Overview

    The CS Account Support Rep is a role with the responsibility to assist clients with requests related to their account.  The ideal candidate must be a detail-oriented individual with effective communication and organizational skills. He/she will have the ability to adapt quickly to constant changes and strives to exceed customer satisfaction. Responsibilities include but are not limited to:



    Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients.  Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.


    We offer a fun, fast-paced environment, with lots of room for growth.  If this sounds good to you, join our team!


    • Modify/create new packages that will meet client’s needs.
    • Create or deactivate user login credentials.
    • Understand and provide accurate information on products and services.
    • Prepare/analyze/provide customized reports as requested.
    • Maintain account information using
    • Provide support and assistance to clients for all invoice questions.
    • Troubleshoot and problem solve.
    • Handle and successfully resolve client escalations.
    • Very skillful in formulating solutions while making difficult decisions.
    • Identify and suggest best solutions.
    • Conduct some new user training.



    Requirements, Skills, and Education


    • Must have 2-3 years of customer service experience
    • Some Account Support experience desired
    • Experience in background screening industry desired
    • High School Graduate
    • Ability to effectively perform multiple job functions to meet deadlines.
    • Must be organized and able to manage time well.
    • Demonstrated ability to think quickly and resolve problems.
    • Ability to learn quickly and retain knowledge
    • Basic computer skills, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Salesforce)
    • Strong working knowledge of the internet.
    • Strong written, verbal and presentation skills.


    Working Conditions:


    • The company environment is dynamic and reflective of rapid growth.
    • Friendly, helpful, open, and all inclusive.
    • Fast paced with frequent changes.
    • Sits and works at desk computer-keyboard for extended periods of time.
    • Works with others.
    • Hours may exceed 40 hours per week.
    • Some noise level within the office.



    Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution. 


    Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about e-Verify, including your rights and responsibilities, please visit


    All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.


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