Accurate Background LLC

  • Client Services Representative - Night Shift

    Job Locations US-CA-Irvine
    Posted Date 1 month ago(10/11/2018 4:00 PM)
    Job ID
    2018-1174
    # of Openings
    1
    Category
    110 - Client Services
  • Overview

    The Client Services Representative performs tasks that can include the handling of heavy incoming call volume, as well as, making outbound calls. He/she promotes and maintains outstanding customer service with extreme focus on quality of support and accuracy of work completed. This position requires excellent multi-tasking skills and quick thinking; the successful candidate will have a passion for and enjoys providing superior customer service. 

     

    Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients.  Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

     

    We offer a fun, fast-paced environment, with lots of room for growth.  If this sounds good to you, join our team!

    Responsibilities

    Expected Accomplishments

     

    • Develop knowledge and understanding of specific CS functions
    • Learn specific activities and retain information, and know-how
    • Gain overall understanding of Order Fulfillment
    • Develop knowledge and understanding of products
    • Process assigned work, independently, consistently and accurately
    • Follow provided instructions, exactly
    • Follow work/break/lunch schedule
    • Develop some understanding of FCRA        

     

    Note: Performs related duties as required or assigned.

    Qualifications

    Requirements

     

    • Bilingual - fluent in both English, and German or Spanish
    • Ability to learn and retain know-how
    • Ability to perform internet based informational searches
    • Ability to apply effective communication etiquette
    • Ability to work as a part of a team
    • Ability to organize tasks, multi-tasks and manage time efficiently

     

    Education

     

    • High School Diploma or GED Required
    • 1-3 years of Customer Service

     

    Skills

     

    • Effective Interpersonal skills
    • Proven problem solving skills 
    • Accurate written and verbal communication
    • Bilingual desired, must speak, read and write proficiently in English
    • Organized and detail oriented                    
    • Basic computer skills Word, Excel, Outlook)

     

    Working Conditions:

     

    • The company environment is dynamic and reflective of rapid growth.
    • Friendly, helpful, open, and all inclusive.
    • Fast paced with frequent changes.
    • Sits and works at desk computer-keyboard for extended periods of time.
    • Works with others.
    • Hours may exceed 40 hours per week.
    • Some noise level within the office.

     

    Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution. 

     

    Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about e-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

     

    All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.

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