The Lead of Client Services (CS) is a role with responsibility for day-to-day client and consumer service & satisfaction. In this working lead position, he/she will need to have a thorough understanding of company procedures and policies and department processes. He/she should be a self-motivated team player and have the ability to motivate others. Must use good judgment in daily decision making, coordinate and assist in balancing department work load and provide support to the CS Team Members.
Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.
We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!
First 30-60 days:
At some point during or at the end of the first 60 days, the lead is expected to have developed a good level of knowledge and will have begun supporting the team with daily questions. He/she will have started with the monitoring of the work load and worked with immediate supervisor/manager to balance. He/she will start monitoring agent calls, track and rate the performance and the results of the handled call(s) using current process.
Requirements, Skills, and Education
Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about e-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.