Accurate Background LLC

  • Client Services Representative

    Job Locations US-CA-Irvine
    Job ID
    # of Openings
    Posted Date
    4 weeks ago(5/30/2019 11:50 PM)
    110 - Client Services
  • Overview

    The Client Services Representative performs tasks that can include the handling of heavy incoming call volume, as well as, making outbound calls. He/she promotes and maintains outstanding customer service with extreme focus on quality of support and accuracy of work completed. This position requires excellent multi-tasking skills and quick thinking; the successful candidate will have a passion for and enjoys providing superior customer service. 


    Accurate Background is a fast-growing organization, focused on providing accurate background check results and building trustful relationships with our clients.  Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.


    We have a family feel environment and a desire to help our clients succeed. If you’re passionate about the customer experience, find yourself managing projects and paying attention to detail, then you might be a fit for our open Client Services Representative role. 


    Expected Accomplishments


    • Develop knowledge and understanding of specific CS functions
    • Learn specific activities and retain information, and know-how
    • Gain overall understanding of Order Fulfillment
    • Develop knowledge and understanding of products
    • Process assigned work, independently, consistently and accurately
    • Follow provided instructions, exactly
    • Follow work/break/lunch schedule
    • Develop some understanding of FCRA        


    Note: Performs related duties as required or assigned.




    • Ability to learn and retain know-how
    • Ability to perform internet based informational searches
    • Ability to apply effective communication etiquette
    • Ability to work as a part of a team
    • Ability to organize tasks, multi-tasks and manage time efficiently




    • High School Diploma or GED Required
    • 1-3 years of Customer Service




    • Bilingual desired, must speak, read, and write proficiently in English
    • Effective Interpersonal skills
    • Proven problem solving skills 
    • Accurate written and verbal communication
    • Organized and detail oriented                    
    • Basic computer skills Word, Excel, Outlook)


    Accurate Background offers competitive compensation, a comprehensive employee benefits package, supplemental benefit options, generous paid time off, and 401(k) employer contribution. 


    Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.  To learn more about e-Verify, including your rights and responsibilities, please visit


    All qualified applicants will receive consideration of employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.


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